Terms of Service

Our services

These terms describe use of coastalssi.com and services provided by Coastal Technology Services. We serve Saint Simons Island, Sea Island and Brunswick, Georgia only. Appointments are in person by default; video visits are available by request for customers in those areas. Contact Matt at matt@coastalssi.com or 912-357-1022 to discuss your needs.

Support includes home networks, home automation, security-camera technology and computer assistance. The work and any equipment needs are agreed for your particular visit. Camera assistance is technology support, not a promise of continuous security monitoring or prevention of loss.

Getting started and accounts

You can call, text or request a callback without creating an account. A callback request is not a confirmed appointment. Accounts are used for online payments, booking history, messages and membership management. Provide accurate contact details and keep your sign-in information secure. Only request work on devices, networks and properties you own or are authorized to manage.

Pricing and payments

• Home Network Evaluation: $150 flat fee.
• Home Network Design: $250 flat fee.
• Consultation: $150 for the first hour; additional time is billed at $150 per hour.
• Concierge Membership: $100 per month with the commitment and renewal terms below.

Stripe processes online payments. Review the amount and billing frequency shown at checkout before paying. Equipment and any work outside the selected service are not implied to be included; discuss these with Matt before authorizing additional work. For billing questions, refunds or disputed charges, contact Matt. These terms do not limit rights or refunds required by applicable law.

Appointments and availability

Standard hours are Monday–Friday, 8 AM–8 PM Eastern, with visits ending by 8 PM. Availability is checked against Matt’s calendar, with travel time reserved for home visits. Times outside standard hours remain requests until Matt approves them. Check your appointment status and confirmation notice; submitting a request alone does not confirm a visit.

In-person visits are scheduled for 60 minutes. Video appointments are scheduled for 40 minutes and have an individual meeting link. Please provide an accurate address and contact number.

Appointment cancellation and rescheduling

You may cancel or reschedule online through My Account with at least 24 hours’ notice. Within 24 hours of the start time, contact Matt directly. Cancelling an eligible complimentary membership appointment with sufficient notice restores that unused appointment credit. Cancelling an appointment does not itself cancel a membership.

Membership, automatic renewal and online cancellation

Membership renews automatically at $100/month with an initial 12-month commitment, then month-to-month. Request cancellation online in My Account at any time. Cancellation stops renewal at the end of the initial commitment or your current paid billing period, whichever is later. Monthly payments continue until that date; the final scheduled payment is for the last month of membership. No new renewal is charged on the cancellation date. Already billed amounts are not automatically refunded; any rights required by law still apply.

The online cancellation review shows the initial commitment end, the effective membership end and the final scheduled billing date before you confirm. Your cancellation request is recorded and scheduled without a phone call or owner approval. Membership access remains available until the effective end; outstanding balances remain due.

Membership includes one complimentary first one-hour appointment after joining and paying, available to current paid members who have not used it. It is not a new free appointment each month. Any legally required cancellation rights take precedence over these terms.

Devices, data and third-party services

Back up important files before service and discuss any sensitive data or access requirements with Matt. Do not send passwords or payment details through callback notes or chat. Manufacturer accounts, internet services, cloud platforms, Zoom and other third-party products remain subject to their own terms. Their availability and performance are outside our control.

The automated assistant offers general information and is not Matt. It does not itself confirm bookings, charge payments or perform work on your devices. Verify important recommendations with Matt.

Privacy and service communications

Our Privacy Policy explains contact details, addresses, messages, payments, service providers and visitor analytics. When you request contact or make a booking, we use your details to respond and provide related service notices.

Questions and changes

Contact Matt about a service concern or billing issue so it can be reviewed. Changes to these terms will be posted here with an updated date. Contact us for clarification before purchasing if a term is unclear.