Privacy Policy

Who we are

Coastal Technology Services provides local technology support on Saint Simons Island, Sea Island and in Brunswick, Georgia. This policy describes information handled through coastalssi.com and our customer interactions. Contact Matt at matt@coastalssi.com or 912-357-1022 with privacy questions.

Information you provide

• Contact and account details, including your name, email address, phone number and sign-in identity.
• Callback requests, including your service area, preferred contact time and the details you choose to share.
• Appointment information, including your home address, service selection, time, notes and meeting details.
• Customer messages, including direct messages to Matt and conversations with the automated assistant.
• Orders, payment status, receipts, membership details and billing identifiers. Our payment vendor handles payment-card information; our customer records contain transaction and billing references rather than full card numbers.

Please do not submit passwords, payment-card numbers, security codes or other sensitive credentials in callback notes or messages.

How we use information

We use these details to respond to requests, provide technology support, schedule and manage appointments, process payments, manage memberships and cancellation requests, maintain service and accounting records, and protect accounts. Booking and service notices may be sent by email. Direct customer messages may generate email or text alerts to Matt.

Service providers and sharing

Our website vendor provides website hosting, account and customer-record services, managed emails and the automated assistant. Messages sent to the assistant and relevant conversation history are processed through our website vendor’s AI service and its model providers to generate responses. Direct messages to Matt are stored for Matt to read and reply; they are not the same as assistant conversations.

Our payment vendor processes purchases and recurring membership payments and hosts the billing portal. Google and Apple process their respective sign-in options and share the identity details you authorize. Microsoft Outlook receives appointment details, including the time, relevant address and notes, to manage Matt’s calendar. Zoom receives meeting details to create video appointments; joining a meeting is subject to Zoom’s own practices. Google receives connection information when your browser loads the site’s Google-hosted fonts. Calling, texting or emailing uses your phone, carrier or email provider.

We do not sell customer contact details. Information may also be disclosed when necessary to comply with law, resolve disputes or protect people and the service. These providers handle information under their own privacy policies.

Visitor analytics

Page visits, clicks on buttons and links, time on page, page speed and errors are recorded for every visitor. Our website vendor’s visitor analytics uses no cookies, stores nothing on the visitor’s device, does not keep IP addresses and does not identify visitors.

It records pages visited, where visitors came from, country, browser, operating system, device type, how long visitors stay, how fast pages load, errors, and clicks. Detailed analytics data is kept for 90 days and daily summaries for one year.

Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

Sign-in storage and third-party technologies

Although visitor analytics does not use cookies or device storage, account sign-in saves session information in your browser’s local storage so you can remain signed in. The site temporarily saves your return page in session storage during external sign-in. Our payment vendor and sign-in providers may use their own cookies or browser technologies when you interact with their services. Clearing browser storage can sign you out.

Retention and security

We retain customer records as needed to provide services, maintain account and booking history, manage billing, and meet accounting or legal obligations. Retention varies by record type; the analytics periods are stated above. Account access and access restrictions help protect customer records, but no internet service can guarantee complete security.

Your choices and requests

You can contact us to request access to, correction of, or deletion of your personal information, or to ask about how it is used. We may need to verify your identity. Some records may need to be kept for billing, accounting, disputes or legal obligations. Privacy rights vary by location. You can use the unsubscribe option in app emails; doing so may stop service notifications, while account-security emails are handled separately.

Changes to this policy

We may update this policy as our services change. The updated version and date will appear here. Contact us if you have questions about a change.